Important Note: Here you will find all information regarding the return of items pursuant to the EU Consumer Rights Directive (14-day right of withdrawal). For making a claim on items due to faults (warranty) please use the Claims Form and for cancellations as well as changes to your order please use the Contact Form or contact the Service Hotline provided.
Please ensure you are familiar with the additional information on the subject of Guarantees & Warranties as well as the provided information in regards to packaging and handling of your returns. Please scroll down to the bottom of this page for the returns form or click here!
Revocation of Contract for Consumers
Consumers shall be entitled to a right of withdrawal in accordance with the following, that the consumer shall be any natural person who concludes a legal transaction for a purpose that cannot be attributed to either their commercial or independent professional activity:
Right of withdrawal: You have the right to revoke this contract within fourteen days without stating any reasons. The revocation period is fourteen days from the day on which you or a third party named by you who is not the carrier has taken possession of the last goods. In order to invoke your right of withdrawal, you must inform us (Caseking GmbH - Widerrufsabteilung, Gaußstr. 1, 10589 Berlin, Deutschland) of your decision to withdraw from this contract. You may contact us via (telephone: +49 (0)30 4036642-03 (local rates), FAX: +49 (0)30 4036642-04, E-Mail: firstname.lastname@example.org) or use our cancellation form (at http://www.caseking.de), although this is not prescribed. In order to comply with the revocation period, it is necessary to send the notice of revocation prior to the expiry of the revocation period.
Consequences of revocation: If you revoke this contract, we will immediately refund to you all payments which we have received from you, including the delivery costs (with the exception of additional costs arising from the fact that you have chosen a different type of delivery than the standard delivery offered by us), without delay and no later than within fourteen days from the day on which we receive notice of your revocation of this contract. We will use the same means of payment for this refund as you used in the original transaction, unless otherwise expressly agreed with you; under no circumstances will you be charged any fees for this refund. We may refuse to refund the goods until we have received them back or until you have provided proof that you have returned the goods without delay and in any case no later than within fourteen days from the day on which you inform us of the revocation of this contract or return them to us.
For packageable goods: You shall bear the direct shipping costs of returning the goods. For goods that cannot be sent as a parcel: We will collect the goods at our expense. You will only be liable for any loss in value of the goods if this loss in value is due to handling the goods in a manner unnecessary for the purposes of checking the quality, properties and functioning of the goods.
End of Revocation Policy
Prerequisites for free return shipping: Apart from the above legal requirements on the right of revocation for distance selling contracts, Caseking offers the possibility of free return shipping in case of a revocation (usually) via a free parcel label that we issue under certain conditions as a gesture of goodwill. Further information can be found here.
Notes on Compensation in Case of Deterioration
If you are unable to return the goods to us after the revocation in whole or in part only in a deteriorated condition, you are legally obligated to pay compensation for the loss of value if the deterioration can be attributed to a handling of the goods which was not necessary for checking the quality, properties and functionality of the goods. If an article is sealed in a package that can only opened by damaging the package (e.g completely shrink-wrapped items), the article is no longer considered to be ready for sale and its value is significantly reduced. Under certain circumstances the claim for compensation may also reach the amount of the purchase price.
Attention: If you are considering a revocation, please limit yourself to a visual inspection and do not use the goods regularly. Please enclose the printed return form from your confirmation e-mail with each item of the return consignment. This is the only way for your request to be processed properly.
Note Regarding Refunds of Cash on Delivery (COD) Payments
Refunds of credit notes for goods originally paid for with cash on delivery (COD) in the context of a revocation or a withdrawal from the purchase (impossibility of the subsequent improvement in a seller's warranty case) can be issued only by bank transfer, since a refund to the original payment method is impossible.
Notes on Packaging of the Items for Return
Please take into account the following information to allow us to process your return as quickly as possible:
- Please pay careful attention to any handling instructions for transportation by referring to either the product or the manual to ensure that your right of revocation is not put at risk. This includes, for example, the correct placement of the socket protectors on sensitive Intel motherboards with LGA sockets. Should difficulties arise, please contact our claims department prior to returning the goods.
- You should note that the product's "own" packaging itself is insufficient and cannot serve as sole shipping box (except for PC cases) as this does not provide adequate protection for transport. Goods packed improperly will be returned at a charge. We cannot process such returns and items due to the fact that they may have been damaged due to negligence during transport.
- Always use an insured shipping method when returning goods on your own without using our free parcel stamps (meaning no "DHL Päckchen" for example) and never use mail envelopes or similarly insecure packaging items for your return.
Free Returns at Caseking
In case of a revocation / withdrawal of one or more items with a (total) value of at least 40 Euros or in case of a justified claim due to a material defect, all customers residing in one of the countries named below will automatically receive a DHL postage stamp within one business day upon submission of the RMA form that entitles you to free return shipping to us. Returns from all other countries or returns from Germany or the countries named below with a (total) value amounting to less than 40 Euros receive no free shipping stamp and must bear the shipping costs themselves. Unfortunately, we are unable to accept packages sent freight collect. However, in certain cases we can still reimburse your shipping costs after having processed your return. (see further below for more information)
|Free package tags can be created for the following countries:|
Possible shipping cost reimbursement for returns without a free parcel stamp:
If no packet label can be generated for your country, the return must be shipped independently and correctly stamped. Parcels sent freight collect cannot be accepted. In the event of a withdrawal / revocation within 14 days with an (overall) value of the goods amounting to at least 40 Euros or a justified complaint according to the seller's warranty sent in without a free parcel stamp, we will reimburse any shipping costs incurred after completion of the processing up to a reasonable amount after having received a scan of your shipping cost receipt. The original shipping costs (shipping to the customer) will also be refunded in case of a complete cancellation of an order. In case of a revocation of purchase with regard to articles with a (total) value of below 40 Euros the costs of transport will, as a rule, not be compensated.
Caseking GmbH, Logistikcenter, RMA-Abteilung, Gaußstr. 1, 10589 Berlin, GermanyThe upper limit of the reimbursable postage due orients itself on the usual shipping costs for insured parcel to Germany common in the respective country of origin using national transport service providers or, in case of parcel shipments from Germany without a free parcel stamp, on the respective current prices of DHL and requires you to present documentation (a receipt) of said costs. In general, however, shipping service providers can be chosen freely. We would like to point out that the most favourable (cheapest) insured shipping method must always be chosen for all return shipments. Express surcharges will not be refunded by us under any circumstances. Possible receipts for the costs of return shipments from abroad can be sent as a scan or as a clearly recognisable photo by e-mail to email@example.com. We kindly request patience for a few days while it is processed.
Shipping Address for Return Shipments without Free Parcel Stamp: