You would like to pick up your order yourself at the Caseking outlet store in Berlin?
No problem! You can order goods directly on site or online to collect them yourself at the Caseking outlet store. In doing so, you can also save shipping costs!
We are looking forward to your visit!
Pay us a visit at our outlet store in the heart of Berlin and examine our premium-quality product assortment on site with many products exclusively available from us. At the Caseking outlet store, you will encounter like-minded case modders, gamers, overclockers and PC aficionados that turned their hobby into a profession.
Please understand that no help on PC system build planning can be given in our retail shop. You can request a consultation appointment for the picking of parts and planning of custom PCs in writing via e-mail to "[email protected]" or via telephone at +49 (0)30 4036642-07.
Our polite and competent sales personnel otherwise stands at the ready to provide you with help and advice and gladly counsels you on choosing the right products at all times.
Outlet Store Shop Hours - Click & Collect (only) with prior Appointment
Monday to Friday: 10.00 a.m. to 8.00 p.m. (CET/CEST)
Attention: Due to the nationwide lockdown, the Caseking Store will be closed from 16.12.2020 at least until the official end of the lockdown! Customers can use our online shop with parcel delivery or Angel Same Day delivery or Click & Collect self-collection instead.
Please Note: Our own and the legally mandated safety measures as well as service restrictions still apply.
Order pick-up via Click & Collect is only possible with a prior appointment booking! This can be done after completing the order. Appointments for self-collection can be made Monday to Friday from 10.00 am to 8.00 pm (CET/CEST). On public holidays, the Outlet Store is also closed for collections. Further information on requirements and security precautions can be found here in German. (click here)
The earliest possible collection date is at least 8 hours after ordering time, so usually on the following business day, or occasionally even a bit later. In the event of delays or insufficient availability of goods, customers will be informed by e-mail or telephone shortly before the collection date. It is not possible to make an appointment for order collection by phone. An exception is made for the collection of full systems with manual appointment booking via our system integration department.
Return of goods in case of a withdrawal or claim:
Appointments for the return of goods can also be made by prior arrangement with our RMA department. Please note this request in our return or claims form accordingly. Unfortunately, due to the high workload in these times, it is currently not always possible for us to take all incoming calls, which is why we would like to explicitly point out our non-verbal contact options. Please see our contact form for those.
As an alternative, Angel Same-Day-Delivery is available for customers in the Berlin postal code areas 10115 to 14612 (exceptions are possible). Further information about the requirements and conditions can be found here. (click here)
Safety Measures & Service Restrictions (since 04.05.2020 / updated 31.03.2021):
- A negative test result of a point-of-care (PoC) antigen test or self-test not older than 24 hours MUST be presented!
- Wearing an FFP2 mask over nose AND mouth is expressly mandatory!
- Please enter only one at a time and wait outside if necessary. A maximum of 1 customer is allowed in the shop. Admission is done by the shop staff.
- Keep a safety distance of at least 1.5 m from our personnel and other people.
- Customers without an appointment can explicitly NOT be served and there are NO exceptions to this rule.
- Currently there is no rental of wheel boards / trolleys.
- NO consultations are possible in the shop at the moment. Please use our other contact channels in writing for product counsel (forums, contact form, social media, email).
The outlet store will be closed on public holidays!
Our store can be reached on foot via the S-Bahn station Jungfernheide (Ringbahn S41/S42), U-Bahn station Mierendorffplatz (U7) and bus stop Neues Ufer (M27).
Availability of products offered
In order to check the availability of goods prior to placing your order, please use the status indicator in our online shop or get in touch with us. On average, more than 97% of all the products featured in our online shop are in stock at any given time. Usually, Caseking keeps more than 400.000 items available in an ultramodern logistics centre amidst Berlin to be able to process and dispatch your orders as swiftly as possible.
Further information regarding availability can be obtained here.
Our customer advisors are at your service with help and support on site to process your requests as fast as possible and to your fullest satisfaction. An exception to this is advice regarding the often unfortunately too time-consuming planning of and part-picking for full system builds. You can request a consultation appointment for that in writing via e-mail to "[email protected]" or via telephone at +49 (0)30 4036642-07.
If you want to register a product complaint or if you want to exercise your right of withdrawal, our customer service employees stand at the ready to provide you with all the necessary information and forms for a comfortable and quick handling. Take a seat in one of our comfortable gaming chairs and pass short waiting times with a free drink and a quick game on one of the exhibited high-end gaming PCs from Caseking's own PC manufacture named "King Mod Systems".
In our outlet store, you have the option to conveniently pay via Girocard (German debit card; once called "EC-Karte") or in cash. Please note that it is not possible to pay with credit cards (VISA, American Express, Mastercard) in our store. Paying in instalments via financing cannot be realised in our store either! Please order online if you want to use those payment methods and choose between Advance Payment, PayPal, Financing, Sofortüberweisung, Paysafecash and Credit Card (Visa or Mastercard).
Locate the Caseking Outlet Store in Berlin