Contact form
You would like to order something, request an invoice, have questions about a product or are looking for direct contact with one of our friendly customer service employees? Here you will find all contact details in order to contact the right person at Caseking.
go to contact formOrdering & Information via Phone
You can reach us Monday to Friday 10.00 - 18.00
Note: Please understand that we are unable to provide too time-consuming product advice (e.g. on system builds or water cooling) by phone at the moment. Please use our support forums at Computerbase, PC Games Hardware or HardwareLuxx. Consultation appointments will only become available again in early 2021.
Our average ticket response time is currently at least 4-5 business days and our telephone lines are unfortunately often busy. We apologise for the delays and thank you for your patience.
- End Customer Order / Service Hotline (Not for full systems & King Mod/King Kit products or complaints!): +49 (0)30 4036642-00
- System integration hotline *only* for full systems and all King Mod/King Kit products: +49 (0)30 4036642-07
- End Customer Fax: +49 (0)30 4036642-04
- B2B/Reseller Hotline: +49 (0)30 4036642-01
Returns & RMA
You can reach us Monday to Friday 10.00 - 18.00
Please use these two forms for returns and claims:
2-year Warranty Return Form: 14-day Withdrawal / Revocation FormFor cancellations or requests of invoices as PDF file via e-mail, please use the contact form (see left) or the service hotline.
- End Customer RMA Hotline (Claims): +49 (0)30 4036642-03
- End Customer Support Hotline *only* for Full Systems and all King Mod/King Kit products: +49 (0)30 4036642-07
Caseking Adress
Caseking GmbH
Logistikcenter
Gaußstr. 1
10589 Berlin, Germany
Caseking Outlet Berlin
Opening hours: Monday to Friday 10.00 - 20.00
Attention: Due to the nationwide lockdown, the Caseking Store will be closed from 16.12.2020 until at least 31.01.2021! Self-collections are not possible during this period!
Logistikcenter
Gaußstr. 1
10589 Berlin Deutschland
Please note: In order to process your request as quickly as possible it is necessary to include your customer and/or order number in all correspondence and describe your concern in as much detail as possible. It is unfortunately not possible to answer any enquiries without a customer or order number.
