Contact form
You would like to order something, request an invoice, have questions about a product or are looking for direct contact with one of our friendly customer service employees? Here you will find all contact details in order to contact the right person at Caseking.
go to contact formOrdering & Information via Phone
You can reach us Monday to Friday 10.00 - 18.00
- Service Hotline for End Customers: +49 (0)30 83 79 95 - 00
(One number for everything: Ordering Hotline & Information / Complaints & Returns / System Integration & King Mod Products)
- End Customer Fax +49 (0)30 40 366 42 - 04
- B2B & Reseller Hotline +49 (0)30 40 366 42 - 01
- B2B Invoice Customers +49 (0)2947 79 599 - 36 or - 37
- B2B Customer Fax +49 (0)2947 79 591 43
For cancellations or requests of invoices as a PDF file via e-mail, please use the contact form (see left) or the service hotline.
Unfortunately, it is not possible for us to take your call at all times during busy periods. In such cases, we would like to apologise for the waiting times and refer you to our written contact channels. Please use our support forums at Computerbase, PC Games Hardware and HardwareLuxx or the contact form on this page (see left). Our average ticket response time is 1-3 business days. Thank you for your patience!
Returns & RMA
Please use these two forms for returns and claims:
2-year Warranty Return Form:
14-day Withdrawal / Revocation Form
You can reach us Monday to Friday 10.00 - 18.00
- RMA Hotline (Claims / Complaints): +49 (0)30 83 79 95 - 00
(For support on and complaints about complete systems or King Mod products, please select PC systems in the hotline navigation!)
Caseking Adress
Caseking GmbH
Logistikcenter
Gaußstr. 1
10589 Berlin, Germany
Caseking Outlet Berlin
Opening hours: Monday to Friday 10.00 - 20.00
Information about the services offered in our local store can be found here.Please Note: Our own and the legally mandated safety measures including the obligation to use an FFP2 mask as well as service restrictions still apply.
Logistikcenter
Gaußstr. 1
10589 Berlin Deutschland
Please note: In order to process your request as quickly as possible it is necessary to include your customer and/or order number in all correspondence and describe your concern in as much detail as possible. It is unfortunately not possible to answer any enquiries without a customer or order number.
