Important Note: Here you will find all information regarding the return of faulty items pursuant to the legally mandated material defects liability (see §§434 ff. of the German Civil Code, based upon EU directive 99/44/EC). For returning items pursuant to the EU Consumer Rights Directive (14-day right of withdrawal), please use the Return Form and for cancellations as well as changes to your order please use the Contact Form or just call our service hotline indicated there!
Please ensure you are familiar with the additional information on the subject of Guarantees & Warranties as well as the provided information in regards to packaging and handling of your returns. Please scroll down to the bottom of this page for the claims form or click here!
Notes Regarding the Packaging of Your Return Shipment
Please take into account the following information to allow us to process your return as quickly as possible:
- Please pay careful attention to any handling instructions for transportation by referring to either the product or the manual to ensure that your right of revocation is not put at risk. This includes, for example, the correct placement of the socket protectors on sensitive Intel motherboards with LGA sockets. Should difficulties arise, please contact our claims department prior to returning the goods.
- You should note that the product's "own" packaging itself is insufficient and cannot serve as sole shipping box (except for PC cases) as this does not provide adequate protection for transport. Goods packed improperly will be returned at a charge. We cannot process such returns and items due to the fact that they may have been damaged due to negligence during transport.
- Always use an insured shipping method when returning goods on your own without using our free parcel stamps (meaning no "DHL Päckchen" for example) and never use mail envelopes or similarly insecure packaging items for your return.
- Spare Parts for Gaming Chairs: In the case of faulty or defunct gaming chairs, we are often able to deliver spare parts in order to avoid a complicated return of the entire gaming chair, which should be more convenient for end customers. Before requesting a parcel stamp using this form, please contact our complaints hotline, use our contact form or our community forums to find out what is possible regarding your specific problem. Please create two to three well recognizable photos or a short video of the defect also showing the product's invoice for this purpose. These photos and/or videos can either be uploaded via a filehosting service (e.g. Google Drive, Dropbox, iCloud, OneDrive etc.) and the respective links posted in the fault description text field of the RMA/claims form or in our support forums or attached directly to an e-mail at "email@example.com" along with your request.
Note Regarding Refunds of Cash on Delivery (COD) Payments
Refunds of credit notes for goods originally paid for with cash on delivery (COD) in the context of a revocation or a withdrawal from the purchase (impossibility of the subsequent improvement in a seller's warranty case) can be issued only by bank transfer, since a refund to the original payment method is impossible.
Free Returns at Caseking
In case of a revocation / withdrawal of one or more items with a (total) value of at least 40 Euros or in case of a justified claim due to a material defect, all customers residing in one of the countries named below will automatically receive a DHL postage stamp within one business day upon submission of the RMA form that entitles you to free return shipping to us. Returns from all other countries or returns from Germany with a (total) value amounting to less than 40 Euros receive no free shipping stamp and must bear the shipping costs themselves. Unfortunately, we are unable to accept packages sent freight collect. However, in certain cases we can still reimburse your shipping costs after having processed your return. (see further below for more information)
|Free package tags can be created for the following countries:|
Possible shipping cost reimbursement for returns without a free parcel stamp:
If no packet label can be generated for your country, the return must be shipped independently and correctly stamped. Parcels sent freight collect cannot be accepted. In the event of a withdrawal / revocation within 14 days with an (overall) value of the goods amounting to at least 40 Euros or a justified complaint according to the seller's warranty sent in without a free parcel stamp, we will reimburse any shipping costs incurred after completion of the processing up to a reasonable amount after having received a scan of your shipping cost receipt. The original shipping costs (shipping to the customer) will also be refunded in case of a complete cancellation of an order. In case of a revocation of purchase with regard to articles with a (total) value of below 40 Euros the costs of transport will, as a rule, not be compensated.
Caseking GmbH, Logistikcenter, RMA-Abteilung, Gaußstr. 1, 10589 Berlin, GermanyThe upper limit of the reimbursable postage due orients itself on the usual shipping costs for insured parcel to Germany common in the respective country of origin using national transport service providers or, in case of parcel shipments from Germany without a free parcel stamp, on the respective current prices of DHL and requires you to present documentation (a receipt) of said costs. In general, however, shipping service providers can be chosen freely. We would like to point out that the most favourable (cheapest) insured shipping method must always be chosen for all return shipments. Express surcharges will not be refunded by us under any circumstances. Possible receipts for the costs of return shipments from abroad can be sent as a scan or as a clearly recognisable photo by e-mail to firstname.lastname@example.org. We kindly request patience for a few days while it is processed.
Shipping Address for Return Shipments without Free Parcel Stamp: