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Contact form

You would like to order something, request an invoice, have questions about a product or are looking for direct contact with one of our friendly customer service employees? Here you will find all contact details in order to contact the right person at Caseking.

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Ordering & Information via Phone

You can reach us Monday to Friday 10.00 - 18.00

  • End Customer Order / Service Hotline (Not for full systems & King Mod/King Kit products or complaints!): +49 (0)30 4036642-00
  • System integration hotline *only* for full systems and all King Mod/King Kit products: +49 (0)30 4036642-07
  • End Customer Fax: +49 (0)30 4036642-04
  • B2B/Reseller Hotline: +49 (0)30 4036642-01

Returns & RMA

You can reach us Monday to Friday 10.00 - 18.00

Please use these two forms for returns and claims:

2-year Warranty Return Form: 14-day Withdrawal / Revocation Form

For cancellations or requests of invoices as PDF file via e-mail, please use the contact form (see left) or the service hotline.

  • End Customer RMA Hotline (Claims): +49 (0)30 4036642-03
  • End Customer Support Hotline *only* for Full Systems and all King Mod/King Kit products: +49 (0)30 4036642-07

Caseking Adress

Caseking GmbH
Gaußstr. 1
10589 Berlin, Germany

Caseking Outlet Berlin

Opening hours: Monday to Friday 10.00 - 20.00

Gaußstr. 1
10589 Berlin Deutschland

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Please note: In order to process your request as quickly as possible it is necessary to include your customer and/or order number in all correspondence and describe your concern in as much detail as possible. It is unfortunately not possible to answer any enquiries without a customer or order number.

Contact form

The fields marked with * are required.


Stock Indicator

in stock

The item is in stock in our warehouse and ready for immediate dispatch.

in stock today

The item should become available during the course of the day.

from XX.XX

The item will become available for shipping on a certain date.

On Order

We ordered this item but there is no confirmed delivery date yet.


The system or kit will be assembled individually according to customer specification, please check the stock indicator for each component separately.


The manufacturer was unable to provide us with any prospective delivery date.
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