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Contact form

You would like to order something, request an invoice, have questions about a product or are looking for direct contact with one of our friendly customer service employees? Here you will find all contact details in order to contact the right person at Caseking.

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Ordering & Information via Phone

You can reach us Monday to Friday 10.00 - 18.00

  • End Customer Order / Service Hotline (Not for full systems & King Mod/King Kit products or complaints!): +49 (0)30 4036642-00
  • System integration hotline *only* for full systems and all King Mod/King Kit products: +49 (0)30 4036642-07
  • End Customer Fax: +49 (0)30 4036642-04
  • B2B/Reseller Hotline: +49 (0)30 4036642-01

Returns & RMA

You can reach us Monday to Friday 10.00 - 18.00

Please use these two forms for returns and claims:

2-year Warranty Return Form: 14-day Withdrawal / Revocation Form

For cancellations or requests of invoices as PDF file via e-mail, please use the contact form (see left) or the service hotline.

  • End Customer RMA Hotline (Claims): +49 (0)30 4036642-03
  • End Customer Support Hotline *only* for Full Systems and all King Mod/King Kit products: +49 (0)30 4036642-07

Caseking Adress

Caseking GmbH
Logistikcenter
Gaußstr. 1
10589 Berlin, Germany

Caseking Outlet Berlin

Opening hours: Monday to Friday 10.00 - 20.00


Logistikcenter
Gaußstr. 1
10589 Berlin Deutschland

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Please note: In order to process your request as quickly as possible it is necessary to include your customer and/or order number in all correspondence and describe your concern in as much detail as possible. It is unfortunately not possible to answer any enquiries without a customer or order number.

 
Contact form
 

The fields marked with * are required.

 

 
 
Stock Indicator

in stock

The item is in stock at our warehouse and can be shipped immediately. The shipping preparation (picking) usually takes 0-2 business days. The shipping speed depends on the chosen shipping method or transport service provider.

arriving soon

The item should be available again within the course of the day or the following business day and is then considered to be in stock.

from XX.XX

The item is expected to be available from a certain date. This is only an estimation. Delays of the delivery date can, unfortunately, not be completely excluded.

On Order

We have ordered the item, but did not receive a confirmed delivery date for it from the manufacturer or supplier. A delivery time estimation cannot be given for this item.

individually

The system or bundle is only assembled individually by us after the order has been placed and its payment been completed. Please note the stock status of all the individual components as well as further information in the product description.

Unknown

We have ordered the item, but did not receive a confirmed delivery date for it from the manufacturer or supplier. A delivery time estimation cannot be given for this item.
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