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Contact form

You would like to order something, request an invoice, have questions about a product or are looking for direct contact with one of our friendly customer service employees? Here you will find all contact details in order to contact the right person at Caseking.

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Ordering & Information via Phone

You can reach us Monday to Friday 10.00 - 18.00

  • Service Hotline for End Customers: +49 (0)30 83 79 95 - 00

(One number for everything: Ordering Hotline & Information / Complaints & Returns / System Integration & King Mod Products)


  • End Customer Fax +49 (0)30 40 366 42 - 04
  • B2B & Reseller Hotline +49 (0)30 40 366 42 - 01
  • B2B Invoice Customers +49 (0)2947 79 599 - 36 or - 37
  • B2B Customer Fax +49 (0)2947 79 591 43

For cancellations or requests of invoices as a PDF file via e-mail, please use the contact form (see left) or the service hotline.

Unfortunately, it is not possible for us to take your call at all times during busy periods. In such cases, we would like to apologise for the waiting times and refer you to our written contact channels. Please use our support forums at Computerbase, PC Games Hardware and HardwareLuxx or the contact form on this page (see left). Our average ticket response time is 1-3 business days. Thank you for your patience!

Returns & RMA

Please use these two forms for returns and claims:

2-year Warranty Return Form:
14-day Withdrawal / Revocation Form

You can reach us Monday to Friday 10.00 - 18.00

  • RMA Hotline (Claims / Complaints): +49 (0)30 83 79 95 - 00

(For support on and complaints about complete systems or King Mod products, please select PC systems in the hotline navigation!)

Caseking Adress

Caseking GmbH
Logistikcenter
Gaußstr. 1
10589 Berlin, Germany

Caseking Outlet Berlin

Opening hours: Monday to Friday 10.00 - 20.00

Information about the services offered in our local store can be found here.

Please Note: Our own and the legally mandated safety measures including the obligation to use an FFP2 mask as well as service restrictions still apply.


Logistikcenter
Gaußstr. 1
10589 Berlin Deutschland

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Please note: In order to process your request as quickly as possible it is necessary to include your customer and/or order number in all correspondence and describe your concern in as much detail as possible. It is unfortunately not possible to answer any enquiries without a customer or order number.

 
Contact form
 

We would like to ask all customers to refrain from submitting enquiries about delivery dates of products that are currently not in stock. This explicitly also concerns the NVIDIA GeForce RTX 3000 and AMD Radeon RX 6000 graphics cards as well as AMD Ryzen 5000 processors! As soon as we have any delivery dates, these will be displayed on the respective product page. For products with the delivery status "unknown" or "ordered" an estimation really cannot be given at the moment. Thanks!

The fields marked with * are required.

 

 
 
Stock Indicator

in stock

The item is in stock at our warehouse and can be shipped immediately. The shipping preparation (picking) currently takes at least 1-2 business days. The shipping speed depends on the chosen shipping method or transport service provider.

arriving soon

The item should be available again within the course of the next 7 business days and is then considered to be in stock.

from XX.XX

The item is expected to be available from a certain date. This is only an estimation. Delays of the delivery date can, unfortunately, not be completely excluded.

Unknown

This item in currently not in stock and there are no information available about an expected delivery date by the manufacturer. This can delay the delivery to our customers by several months. We cannot guarantee any delivery date. If delivery dates are foreseeable, we will inform our customers.

individually

The system or bundle is only assembled individually by us after the order has been placed and its payment been completed. Please note the stock status of all the individual components as well as further information in the product description.

Unknown

This item in currently not in stock and there are no information available about an expected delivery date by the manufacturer. This can delay the delivery to our customers by several months. We cannot guarantee any delivery date. If delivery dates are foreseeable, we will inform our customers.
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