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Contact form

You would like to order something, you have questions about a product or seek direct contact with one of the friendly Caseking account managers? Here you will find all contact details in order to contact the right person at Caseking. A trained service team is always ready to respond to your request as quickly as possible. At Caseking customer is King!

Please note: In order to process your request as quickly as possible, please provide us with any correspondence with your customer and order number if available and describe your problem  as detailed as possible.

You have questions for...

Order & Information

End Customer Order / Service-Hotline:
+49 (0)30 4036642-00

Full Systems Hotline (King Mod Service):
+49 (0)30 4036642-07

End Customer Fax:
+49 (0)30 4036642-04

B2B/Reseller Hotline
+49 (0)30 4036642-01

You can reach us: Monday to Friday 10.00 - 18.00

Returns & RMA

Online Warranty & Return Form

Withdrawal / Revocation Form

End Customer Returns Hotline:
+49 (0)30 4036642-03

End Customer Support Hotline for Full Systems:
+49 (0)30 4036642-07

You can reach us Monday to Friday 10.00 - 18.00

Caseking Adress

Caseking GmbH
Gaußstr. 1
10589 Berlin, Germany


Contact via Email

Kontakt elektronisch

Dear customers, please note that at customer satisfaction has always the highest priority. As experience shows that communicating via eMail is the quickest and most reliable way to get quick support and answers to your questions about orders, complaints, returns, products and similar cases.

Usually you get on the same day an answer to your question from Monday to Friday, in any case not later than within 24 hours.

Contact form

The fields marked with * are required.


Stock Indicator

in stock

The item is in stock in our warehouse and ready for immediate dispatch.

in stock today

The item should become available during the course of the day.

from XX.XX

The item will become available for shipping on a certain date.

On Order

We ordered this item but there is no confirmed delivery date yet.


The system or kit will be assembled individually according to customer specification, please check the stock indicator for each component separately.


The manufacturer was unable to provide us with any prospective delivery date.
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