General Terms and Conditions for non-commercial customers and private consumers

Last modified: 31.03.2025

Scope and Shop Provider
1. These General Terms and Conditions (hereinafter "T&C") regulate all orders for the purchase
  and delivery of goods within Caseking GmbH’s online shop (hereinafter "Caseking") as well as
  all orders for the purchase and delivery of goods that are placed via phone, e-mail or other
  communication channels. The T&C regulate the conclusion of the contract between Caseking
  and the buyer (hereinafter referred to as "Customer"), the processing of concluded contracts
  and the mutual rights and obligations of the contracting parties.
2. Customers within the meaning of these T&C are exclusively Consumers (hereinafter
  "Consumers") of legal age. A Consumer in the above sense is any natural person who
  concludes a legal agreement for purposes that are predominantly neither attributed to their
  commercial nor their independent professional activity (including self-employment or freelance
  activities).
3. These T&C apply to the contractual relationship between the parties in the version valid at the
  time the contract was concluded. By placing the order, the Customer agrees to the application
  of these T&C to the contractual relationship. Conditions or additional individual agreements
  differing from these T&C only apply to the contractual relationship, if Caseking explicitly agrees
  to them. This requirement of consent shall apply in all events, even if Caseking unconditionally
  makes delivery to the Customer knowing of the Customer's General Terms and Conditions of
  Business.
4. If orders are placed outside the online shop, these T&C apply in the version valid at the time
  when the Customer ordered. Caseking's right to change these terms and conditions remains
  unaffected. The changed T&C only apply after Caseking has notified the Customer of the
  changed T&C and only for orders placed after the receipt of such change notification.
5. References to statutory provisions within these T&C are only for clarification purposes. Even
  without such a clarification, the statutory provisions apply unless they are directly changed or
  expressly excluded in these T&C.
6. The provider of the online shop is and the Customer's contractual partner is:
  
  Caseking GmbH
  Gaußstr. 1
  10589 Berlin
  
  phone: +49 (0) 30 837995-00
  email: [email protected]
  
  CEO: Philipp Rossner
  Registered at: district court Charlottenburg Berlin
  Commercial register number: HRB 157289 B
  VAT ID: DE295295432
  WEEE-number: DE61918240
Contract Conclusion
1. Unless otherwise indicated, all of Caseking's offers and their presentation of goods in the online shop are subject to change and non-binding. This also applies if Caseking has provided the Customer with catalogues, product descriptions or other documents - also in electronic form.
2. By clicking the button „Order now“ or by placing an order via telephone or via other tools of communication, the Customer is making a binding offer to conclude a purchase contract for the goods and services contained in the order at the conditions communicated within the order process. Unless otherwise stated in the order, Caseking is entitled to accept contract offer within 5 days upon the receipt of the Customer’s order.
3. After receipt of the Customer’s order, Caseking will send the Customer an email confirming receipt of the order and listing its details. The receipt of this email confirmation does not constitute an acceptance of the offer or a contract conclusion
4. The offer is accepted and the contract is concluded, when Caseking dispatches the goods. The offer can also be accepted by Caseking by means of a separate declaration of acceptance via email or in another text form. For orders with the payment method „prepayment“, the contract is concluded with the request for payment or the initiation of the payment process. For orders with the payment method „PayPal“ or „credit card“, the contract is concluded when the order is placed by the Customer.
Assignability
1. Caseking is entitled to assign its contractual rights and obligations to third parties at its sole discretion.
2. The assignment of claims for damages, defects or warranty claims of the customer against Caseking from the purchase of goods is only permissible if the assignment happens in connection with the transfer of ownership of the goods (e.g. in the context of a resale or a gift) to which the claims relate and if the assignment to the new owner takes place. In all other cases, the assignment of claims for damages, defects or warranty claims by the customer against Caseking from the purchase of goods is excluded.
Contract Language and Storing of the Contracts
1. The contract can be concluded either in German or in English.
2. The contract’s text (Customer’s order) is saved by us. However, this text is not accessible to the Customer. Therefore, the Customer has the option to archive the contract in accordance with the following provisions. Additionally, the Customer’s order history is saved and accessible for the Customer via his Customer account.
3. The Customer can view the current version of these T&C on Caseking’s website at any time. The Customer can also print or save the T&C, e.g. by using the usual functions within the browser: usually via the path „File“ - > „Print“ or „Save as“).
4. The Customer can also print or save the summarized data of his order on the last page of the order process within the online shop, or the Customer waits for the order and contract confirmation, which Caseking will send to the Customer via e-mail after the completion of the order process. This e-mail contains the data of the Customer's order and these T&C. It can be printed or saved by the Customer.
Registration; Customer Account
1. The Customer can create a Customer account. The Customer account is personal. Only the Customer account holder is authorized to make purchases, change data or inquire about the account. Only one Customer account may be opened per Customer.
2. The Customer is only permitted to change the name in the Customer account in the event of an official name change and after providing Caseking sufficient evidence for it.
3. The online shop’s content may only be used for private, non-commercial purposes.
4. Caseking is not obliged to accept registrations or to accept orders from registered Customers.
5. After the completion of the registration process, Caseking immediately sends the Customer an e-mail with the specified Customer information to the e-mail address provided by the Customer.
6. The Customer must ensure that the e-mail account specified by him can receive e-mail messages from Caseking. Customer must ensure that the e-mail account is not subject to automatic forwarding, shutdown, spam filters or overfilling which prevent the receipt of e-mails from Caseking. The Customer has to secure his Customer password against misuse by third parties and is not allowed to pass on the Customer account login details to third parties.
7. Customers can find information regarding the handling of Customer data in context with Data Privacy on the website www.caseking.de/en.
Prices and Payments
1. All prices quoted in Caseking’s online shop include the statutory value added tax. All prices are ex warehouse including packaging and plus all shipping costs and, if applicable, cash on delivery costs. Further information on the subject of shipping costs and payments can be found on the website www.caseking.de/en. Under no circumstances will Caseking pay the costs of a money transaction.
2. The due date for the payment of the purchase price is determined by the payment term of the respective order.
3. The Customer may choose between the payment methods displayed at the end of the ordering process.
4. The Customer may only offset counterclaims based on material or legal defects in Caseking's products or services against Caseking's claims, and only insofar as the amount set off does not exceed the defect’s value or the expected costs of the removal of the defect.
5. Please note when ordering from Switzerland or other third countries that levy import duties that Caseking has no influence on the amount of customs duties or the taxes to be paid in your country. In this case, please inform yourself about the costs incurred for an order, which will only be charged when the goods are imported into your country. These fees are NOT charged by Caseking and are NOT included in the shipping fees. To check the possibility of a refund of the VAT you have paid in Germany, please contact our Customer service. When shipping directly to Switzerland or other third countries, the German VAT is automatically deducted from our shopping cart.
6. In the event of a repayment by Caseking, the payment will be returned in the same way as it was received by Caseking. If this is not possible because of payment related reasons the repayment will be made by transfer to a bank account of Customer.
7. If necessary, invoices, credit notes and other documents relevant for the processing and payment of the order will be sent exclusively in digital form to the email address provided by the customer.
Delivery and Transportation Damages
1. The goods are delivered from Caseking’s warehouse to the delivery address named by the Customer. If agreed with Caseking, Customer may collect the goods directly from the warehouse.
2. Goods with an availability specified in the online shop as „in stock“ will be dispatched within the next three business days following the order (Casekings business days are from Monday to Friday). If the availability is specified as „available from“ or „incoming“, the goods will be shipped as soon as the goods are available. If one and the same order contains goods with different availabilities, shipping will generally only take place when all goods contained in the order are available together, unless something else is expressly agreed with the Customer.
3. If the delivery is made to the delivery address provided by the Customer, Caseking engages a freight company for the execution. Caseking bears the risk of the goods being lost or damaged during transport, provided that the Customer is not in default of acceptance.
4. The risk of accidental loss and accidental deterioration of the sold goods is transferred to the Customer or a recipient specified by the Consumer when goods are handed over. The Customer's default in acceptance is equivalent to the handover.
5. In order for Caseking to insure any claims against the freight company due to transport damage of the goods, Caseking must notify the freight company of both, externally visible transport damage upon delivery of the order and externally unrecognizable transport damage. Otherwise Caseking and the freight company must assume that the order was delivered without transport damage to the detriment of Caseking. Caseking therefore formulates the following friendly request to its Customers, which does NOT result in any obligation for the Customer:
  
  Should a transport damage be likely in your eyes, e. g. because the packaging is visibly badly damaged at the outside, compressed, torn or because the content (fragile goods) make a funny sound during the „shake test“, please open the packaging in the presence of the parcel carrier and check whether the goods are damaged, broken or deformed or whether goods with their housings clink when they are shaken. If this check reveals any transport damage, please have the damage confirmed by the parcel carrier. The postman is obliged to do so. If possible, please leave the goods in their original packaging and do not use them. Please inform us about the damage immediately by phone or email. We will take care of the settlement of the case.
  
  In all other cases, we also friendly ask you to always unpack the goods promptly after delivery and to check them for any damage. If you discover that the delivered goods are damaged, please leave the goods - as far as possible - in their original packaging and do not use them. Try to leave the shipping box as it was when it was delivered. Please inform us immediately by phone or email about the damage so that we can take care of the settlement of the case.
6. Your warranty claims and rights due to any transport damage are not affected by any of the above.
Default in Delivery and Default in Acceptance
1. Default in delivery is determined by the applicable statutory provisions. A reminder from the Customer is required for the occurrence of default in delivery.
2. Delivery for prepayment orders will only take place after Caseking has received the full prepayment. Caseking will not reserve the ordered goods for the Customer as long as the prepayment has not been received in full. If the ordered goods are sold out and have to be reordered before the Customer made the prepayment, Caseking will inform the Customer immediately about any possible delay in delivery due to the belated prepayment.
3. The delivery time can be extended due to adverse circumstances of force majeure. Circumstances of this kind can be: strikes, lockouts, official interventions, energy and raw material shortages, transport bottlenecks, operational hindrances, for example due to fire, water and machine damage and all other hindrances that, from an objective point of view, were not caused by Caseking. The Customer will be informed immediately of the beginning and end of such circumstances.
4. If Caseking is unable to deliver the ordered goods through no fault of its own because one of Caseking's suppliers does not fulfil its contractual obligations, Caseking is entitled to withdraw from the contract with the Customer. However, this right to withdraw from the contract only exists if Caseking has concluded a congruent covering transaction (binding, timely and sufficient order of the goods) with the supplier in question and if Caseking is not responsible for the non-delivery of the goods in any other way. In the event of such a withdrawal, the Customer will be informed immediately that the ordered product is not available. Payments already made by the Customer will be refunded immediately.
5. Customer-owned goods that remain in our warehouse due to a refusal to accept, a performance claim or unauthorized dispatch will be charged with a storage fee of 1.50 euros per day from the 15th day of storage. As soon as the value of the goods or the 180th day of storage is reached, the goods become the property of Caseking without replacement for the Customer.
Reservation of Ownership
1. The delivered goods remain the property of Caseking until they have been paid for in full.
Terms of Use for Third Party Software Products
1. If third-party software products (from software manufacturers) are obtained via Caseking to which Caseking does not hold any copyrights or rights of use, the license conditions of these manufacturers apply to the respective software products. The license agreement is concluded directly between the manufacturer and the Customer. The valid terms of use will be made available to the Customer upon request before the contract is concluded.
Statutory Warranty for Defects (Warranty)
1. The Customer is entitled to the statutory warranty claims.
2. The basis of Caseking’s liability for defects is in particular the agreement made on the quality of the goods. All product descriptions become an integral part of an agreement and define the quality of the goods. Insofar as the quality has not been agreed or described, the applicable statutory provisions assess whether or not there is a defect Caseking is not liable for public statements made by the manufacturer or other third parties (e.g. advertising statements).
3. All images used for the presentation of goods in Caseking's online shop are only sample photos. They do not represent the respective article in every case true to life, but serve only illustration purposes. Especially in the case of colours, there may be deviations due to the different representation on different screens. Decisive is the technical description of the item.
4. Blemishes such as pixel defects, backlight bleeding, coil whine, colour deviations, etc. are not a material defect as long as they range within the tolerances of the corresponding manufacturer standards or production standards.
5. The Customer is obliged to back up any data on the goods before they are returned. Caseking is not responsible for any loss of data on returned devices.
6. If Customer is making a warranty or defect claim, Customer can indicate the type of warranty performance he desires from Caseking. If the customer does not expressly state the type of warranty performance he requires, Caseking has the choice whether the warranty performance is carried out by removing the defect or by delivering a defect-free item. Caseking does not fulfil the requested warranty performance if it is only possible at disproportionate costs or if it exceeds a reasonable economic damage for Caseking.
7. The Customer must give Caseking the time and opportunity required for the subsequent performance owed, in particular to hand over the defective goods for inspection purposes. In the case of a requested product replacement, the Customer must return the defective item to Caseking in accordance with the statutory provisions.
8. Further information on the warranty can be found on www.caseking.de/en. In the case of warranty claims, we kindly ask you to use the complaint form available on the website.
9. Caseking bears the shipping costs for the warranty performance of the contract. This only applies to the place of performance („Erfüllungsort“). If the shipping costs are higher due to the Customer requesting the delivery to another location, Caseking only bears the amount of the costs that would have incurred for shipping to and from the original place of performance.
10. For damages or defects caused by improper or unsuitable use contrary to the intended use, or by incorrect commissioning or assembly, natural wear and tear, negligent or willful damage, negligent or incorrect use, non-observance of the maintenance or operating instructions as well as improper repair work or changes by the Customer or a third party, no warranty is given by Caseking.
11. If the Consumer's complaint proves to be unreasonable or unfounded due to the lack of a warranty-triggering material defect of the goods, Caseking may subsequently request the Customer to reimburse the shipping costs incurred.
Withdrawal of the Agreement
1. If the Customer makes use of his right of withdrawal, the goods must be sent back no later than 14 days after submitting the declaration of intent to withdraw the agreement or no later than 14 days after receipt of the return label. Otherwise, additional costs may arise for the Customer, e.g. compensation for loss of value or deterioration of the goods.
2. Goods that are not prefabricated but manufactured by us at the Customer's request, for example water-cooled PC systems or modified processors that are tailored to the personal needs of the Customer and / or for which an individual selection of components was required in accordance with the specifications made by the Customer, are excluded from the Customer’s right of withdrawal.
3. If goods only qualify for a return to Caseking in connection with a restoration or compensation by Customer, Caseking will inform the Customer via email about it. After the dispatch of the email, Customer has 14 days to restore the character of the goods through repair, completion, cleaning, replacement or restoration. If Customer does not comply with this obligation or does not react to the announcement, Caseking will offset the value of the restoration or compensation against the value of the refund.
4. The policy for an agreement withdrawal can be found at www.caseking.de/en.
Liability
1. Caseking is liable in accordance with the statutory provisions for damage caused by Caseking’s or its agents’ intentional or grossly negligent behaviour. The same applies to personal injury and damage under the Product Liability Act.
2. Caseking's liability for claims for damages - regardless of the legal reason - is limited in accordance with the following provisions, unless otherwise stated in a written guarantee made by Caseking:
  1. Caseking's liability for breaches of essential contractual obligations caused by slight negligence is limited to the typically foreseeable damage
  2. Caseking's liability for the loss of data and / or programs caused by Caseking’s slight negligence is limited to the typical restoration effort that would have been incurred if the contractual partner had backed up data regularly and, in the circumstances, appropriately.
  3. For damage caused by delay through Caseking’s slight negligence, Caseking's liability is limited to the typically foreseeable damage, but it shall not exceed more than 5% of the total contract value.
3. The provisions of the preceding paragraph also apply to a limitation of Caseking’s obligation to pay compensation for wasted expenses (§ 284 of the German Civil Code).
4. Caseking is not liable for the slightly negligent breach of obligations other than those mentioned in the preceding sentences.
5. Caseking is only liable for consequential damage resulting from material defects in purchased products that Caseking has imported itself and for which there is no national representation of the manufacturer. Furthermore, Caseking is not liable for damage resulting from errors in advice and product descriptions or for damage caused by incorrect or improper handling.
6. All the above limitations of liability also apply in favour of Caseking's employees, representatives and vicarious agents.
7. Casekings' liability is excluded in all other cases.
Exclusion of Liability for Hyperlinks
1. On www.caseking.de/en hyperlinks may refer to other websites. Caseking has no influence whatsoever on the content of these websites, Caseking does not adopt them as its own and accepts no liability for their content. As soon as Caseking becomes aware of illegal content, Caseking will delete the corresponding hyperlinks on www.caseking.de/en.
Data Security
1. In the course of Customer’s registration on www.caseking.de/en, the Customer will be asked to submit personal data. This is data is needed for the processing and execution of the order.
  
  Caseking engages other companies and individuals with the fulfilment of tasks, such as parcel delivery, customer support and correspondence, maintaining customer lists, analyzing databases, marketing services, payment processing, credit management and others. These third-party service providers have access to personal data that is necessary for the execution of their services. However, these service providers may not use data for any other purpose. In addition, they are obliged to treat the information in accordance with the relevant data protection laws.
  
  Caseking treats all personal data confidentially and in accordance with the relevant legal regulations, in particular those of the Federal Data Protection Act. In order to secure the data in online payment transactions, Caseking protects them with the most modern encryption techniques such as the Secure Socket Layer (SSL). SSL is a recognized standard protocol that guarantees secure data exchange. All data is transmitted to Caseking in encrypted form. Caseking's data protection declaration is available at www.caseking.de/en/data-privacy
Applicable Law and Place of Jurisdiction
1. German law applies to all agreements with Caseking. UN sales law is expressly excluded, even if the Customer is domiciled abroad. This choice of law only applies to Consumers insofar as this does not deprive them of protection for this agreement, which would be mandatory for the respective Consumer because of legal provisions within the country in which the Consumer is habitually resident.
2. The exclusive place of jurisdiction is the registered office of Caseking for all current and future claims from contractual relationships with Consumers who (i) do not have a general place of jurisdiction in Germany, (ii) who have moved their place of residence or usual place of residence outside of Germany after conclusion of the contract or (iii) whose place of residence or usual place of residence at the time of filing of a lawsuit is not known. However, this place of jurisdiction does not apply if the Consumer is domiciled or habitually resident in a member state of the European Union. In this case, an action must be brought before the competent court in the member state of the Consumer’s residence.