This is how you should proceed with your comfortable and safe order at caseking.
To check the availability of your items before you place an order, please use the status displays (in stock) in the webshop or get into contact with us.
To the contact form
On a regular basis we have more then 97% of the items which are displayed in the webshop in stock.
We keep more then 400.000 single pieces in our modern logistics center, to be able to proceed as fast as possible with your order.
If the status of an item is "available", the shipment should be ready the same day or the day after.
If the status is marked as "available from:", the order will be processed as soon as the good arrive.
If the status displays "on request" you should as for a delivery date by mail or phone.
Should you choose to order items with different availabilities, your order will be shipped, after every item of your order is ready, except if you specifically ask for another way to handle it.
You can order in the webshop with only 5 simple steps.
1.Just put the items in your cart
2. In your cart, click the -> Button "Checkout"
3.Login or register
4.Choose your delivery address, transport option and payment method and confirm the terms. Confirm again on the checkout page and press the Button "send order".
Security Note: Your data is being protected by the SSL-Protocol (Secure Sockets Layer) with a 128bit key, which represents the highest commercially available encryption.
If you click the button "send order", that represents an offer to Caseking GmbH, Gaußstr. 1, 10589 Berlin, offering the buy of the listed items in your overview at the shown conditions. After receipt of your order we will send you an eMail with our confirmation of the order.
You have the right, to return the goods in a timeframe of 2 weeks. You can find further informations here.
You can save your order data and our General Business Terms or print them to save them for a later use.
The order history can also be seen in "My Account", our terms and conditions are only displayed in the most actual version.
Processing and Shipping Time
If we choose to accept your order, it will immediatly be dispatched, if you chose to pay by case on delivery, PayPal, Bitcoin, Sofortüberweisung or Credit Card. If you choose to pay by Financing your order will be shipped immediatly after full payment through the TARGOBANK.
If you choose to pay by bank transfer your order will be shipped immediatly after receipt of your payment on one of our
Please note that we have no influence on the handling time or fees of the different bank institutes!
But you can be sure that every order is being handled with the highest priority and we are focused on top speed deliveries.
Chosing the Transport Company
Concerning the shipment you can choose between our listed Transport-Companies. Sending the order with a pallet forwarder or Speed Courier is possible after contact with our Support but please note that shipping costs will be different to the ones on the shipping page and calculated by order.
After your order has been shipped by Caseking GmbH, you will receive another eMail with detailed information about all the shipped goods as well as a tracking number, which you can use with our Package-Tracking.
The regular delivery time:
usually 24 hours, usually 1 to 3 business days.
Please note that the delivery on saturdays or shipping to Package-Stations from DHL is only possible with DHL, and only in germany. Our shipment statements are without guarantee, please note that we have no influence on the delivery time of the transport companies.
Change or Cancel an Order
You want to change or cancel your order? Not a problem! Only note that changes or cancellations are only possible until your package has been accepted by the transport company.
So we would ask you to comminicate your wishes shortly after your order has been placed, also depending on your payment method, otherwise a change cannot be guaranteed.
If you like to change an order or cancel it, please contact our friendly support.