Overview Info & Service
Welcome to Caseking’s information and service area! This overview will provide you with general information about the most important questions concerning your order at Caseking.
Here at Caseking, your satisfaction is our top priority and therefore we are inviting you to familiarise yourself precisely with our ordering process or find out how you can change or cancel orders. You can view your order status in your personal customer account at any time. Should you prefer to order by telephone or to purchase directly at our outlet store, you can find our contact information and shop hours here along with a map for directions. In our outlet store, you have the option to pay in cash or to conveniently pay via EC card (German debit card).
Here you can find further information about each payment method we’re offering in our online shop. If you choose to pay with cash on delivery (only applicable within Germany), the payment is made directly to the parcel carrier. In this case, your items will be dispatched immediately after we’ve received your order. In all other cases, your order is being shipped immediately once we’ve received the full payment. PayPal transactions and payments via Sofortüberweisung (only for German customers) or credit card are being processed through the respective payment provider’s system, while payments in Bitcoin are being handled by the payment service provider BitPay. Advance payments are being made via bank transfer and deferred payments are offered in cooperation with the TARGOBANK.
We are collaborating closely with the most reliable and fastest shipping companies and cargo services for years now, in order to guarantee our customers a swift and smooth delivery of their orders. Find out more about our transportation partners and track your shipment directly online. Our shipping costs chart gives you an overview of the delivery charges within Germany and to countries of the European Union.
You need help? Our competent service employees are at your service both via e-mail and telephone, in order to lend advice, take your orders or to process requests as quickly as possible and to your fullest satisfaction. If you intend to register a complaint about a product or if you want to exercise your right of revocation, our customer service employees also stand at the ready to provide you with all the necessary information and forms for a comfortable and swift handling.
The following links will lead you to Caseking’s general terms and conditions, the EU battery directive, packaging regulations and provide further information regarding your data privacy. Your personal data is always being encrypted and protected at the highest commercially available security level and only being used to process your orders. In the imprint you will be able to find legally mandated information about the provider of this website in accordance with the German Teleservices Act (Telemediengesetz).
As an official distributor and wholesaler of world-renowned and leading brands, Caseking is a dependable partner for resellers or system integrators. We’re always offering our customers the latest and most innovative goods at attractive conditions and prices, service-oriented and professional handling and processing along with modern and efficient logistics.