You would like to pick up your order yourself at the Caseking outlet store in Berlin?
No problem! You can order goods directly on site
or online to collect them yourself at the Caseking outlet store. In doing so, you can also save shipping costs!
We are looking forward to your visit!
Pay us a visit at our outlet store in the heart of Berlin and examine our premium-quality product assortment on site with many products exclusively available from us. At the Caseking outlet store, you will encounter like-minded case modders, gamers, overclockers and PC aficionados that turned their hobby into a profession.
Please understand that no help on PC system build planning or product counsel can be given in our retail shop. You can request a consultation appointment for the picking of parts and planning of custom PCs in writing via e-mail to "[email protected]" or via telephone at +49 (0)30 837995-00.
Our polite and competent sales personnel otherwise stands at the ready to provide you with help and advice
and gladly counsels you on choosing the right products at all times.
Outlet Store Shop Hours
Monday to Friday: 10.00 a.m. to 8.00 p.m. (CET/CEST)
Saturday Opening Hours at the End of 2021:Saturday 27.11.2021 - 10.00 a.m. to 4.00 p.m. (CET/CEST)
Saturday 04.12.2021 - 10.00 a.m. to 4.00 p.m. (CET/CEST)
Saturday 11.12.2021 - 10.00 a.m. to 4.00 p.m. (CET/CEST)
Saturday 18.12.2021 - 10.00 a.m. to 4.00 p.m. (CET/CEST)
Opening Hours Christmas Eve & New Year's Eve 2021:Friday, 24.12.2021 - 10.00 a.m. to 1.00 p.m. (CET/CEST)
Friday, 31.12.2021 - 10.00 a.m. to 1.00 p.m. (CET/CEST)
The outlet store will be closed on public holidays!
Safety Measures & Service Restrictions (last update 26.11.2021):
All customers are asked to adhere to the safety arrangements mentioned below, both in and outside the shop.
- From 27.11.2021, the 2G rule (plus mandatory FFP2 mask) will apply without exception in the Caseking Store in accordance with the Berlin Senate resolution. Only persons who have been fully vaccinated or are considered recovered will be admitted.
- Admission and checks are carried out at the shop door by our personnel! A maximum of 5 customers are allowed in the shop at the same time.
- Wearing mouth and nose protection in the form of an FFP2 mask over mouth AND nose is expressly mandatory.
- Keep a safety distance of at least 1.5 m from our staff and other people (please wait outside if need be).
- No consultations are possible in the shop at the moment. Please use our other contact channels in writing for product counsel (forums, contact form, social media, email) linked further down.
- Return of goods within the scope of the right of revocation or complaints are only possible without immediate processing.
- Currently there is no rental of wheel boards / trolleys.
Availability of goods in the Caseking Store Berlin:
The Caseking shop is directly linked to our primary logistics centre in Germany, so that all goods can be purchased here that can also be found in the Caseking online shop. The respective stock levels can be found in our web shop too. Please note: There may be waiting times for the provision of goods in the retail shop depending on the workload. Especially larger/heavier products, such as gaming chairs, cannot always be purchased at the store without longer waiting times. Please ideally consider ordering online.
Return of goods and claims:
The return of items for complaints (guarantee/warranty) or returns within the 14-day withdrawal period is possible in our retail shop, but expressly without immediate processing or without inspections and tests. After processing, contact will be made via e-mail a few business days later (Mo to Fr). We ask customers to be patient and to instead request a free parcel stamp (click here) so that most complaints and returns can be processed online whenever possible. Thank you!
Product advice and enquiries:
Angel Same Day Delivery:
As an alternative, Angel Same-Day-Delivery is available for customers in the Berlin postal code areas 10115 to 14612 (exceptions are possible). Further information about the requirements and conditions can be found here (click here).
Availability of products offered
In order to check the availability of goods prior to placing your order, please use the status indicator in our online shop or get in touch with us. On average, more than 97% of all the products featured in our online shop are in stock at any given time. Usually, Caseking keeps more than 400.000 items available in an ultramodern logistics centre amidst Berlin to be able to process and dispatch your orders as swiftly as possible.
Further information regarding availability can be obtained here.
Our customer advisors are at your service with help and support on site to process your requests as fast as possible and to your fullest satisfaction. An exception to this is advice regarding the often unfortunately too time-consuming planning of and part-picking for full system builds. You can request a consultation appointment for that in writing via e-mail to "[email protected]" or via telephone at +49 (0)30 837995-00.
If you want to register a product complaint or if you want to exercise your right of withdrawal, our customer service employees stand at the ready to provide you with all the necessary information and forms for a comfortable and quick handling. Take a seat in one of our comfortable gaming chairs and pass short waiting times with a free drink and a quick game on one of the exhibited high-end gaming PCs from Caseking's own PC manufacture named "King Mod Systems".
In our outlet store, you have the option to conveniently pay via Girocard (German debit card; once called "EC-Karte") or in cash. Please note that it is not possible to pay with credit cards (VISA, American Express, Mastercard) in our store. Paying in instalments via financing cannot be realised in our store either! Please order online if you want to use those payment methods and choose between Advance Payment, PayPal, Sofortüberweisung, Financing,
Cash on Delivery and Credit Card (Visa or Mastercard).
Locate the Caseking Outlet Store in Berlin
Our store can be reached on foot via the S-Bahn station Jungfernheide (Ringbahn S41/S42), U-Bahn station Mierendorffplatz (U7) and bus stop Neues Ufer (M27).