General Terms and Conditions for Commercial Customers

Last modified: 20.02.2026

Scope and Shop Provider
1. These General Terms and Conditions (hereinafter "T&C") regulate all orders for the purchase and delivery of goods within Caseking GmbH's online shop (hereinafter "Caseking") as well as all orders for the purchase and delivery of goods that are placed via phone, email or other communication channels.
2. The T&C regulate the conclusion of the contract between Caseking and the buyer (hereinafter referred to as "Customer"), the processing of concluded contracts and the mutual rights and obligations of the contracting parties.
3. Customers within the meaning of these T&C are exclusively commercial Customers (hereinafter "Customers"). A commercial Customer in the above sense is any legal entity, legal body, company, society or incorporation or any natural person who concludes a legal agreement for commercial purposes or for purposes that are predominantly attributed to a commercial or (independent) professional activity (including self-employment or freelance activities).
4. These T&C apply to the contractual relationship between the parties in the version valid at the time the contract was concluded. By placing the order, the Customer agrees to the application of these T&C to the contractual relationship. Conditions or additional individual agreements differing from these T&C only apply to the contractual relationship, if Caseking explicitly agrees to them. This requirement of consent shall apply in all events, even if Caseking unconditionally makes delivery to the Customer knowing of the Customer's General Terms and Conditions of Business.
5. If orders are placed outside the online shop, these T&C apply in the version valid at the time when the Customer ordered. The T&C will then also apply for all future orders regarding the sales and delivery of goods without having to refer to them again in each individual order or agreement. Caseking's right to change these terms and conditions remains unaffected. The changed T&C only apply after Caseking has notified the Customer of the changed T&C and only for orders placed after the receipt of such change notification.
6. All consents to agreements outside of these T&C as well as legally relevant declarations and notifications that are given to Caseking by the Customer after the conclusion of the agreement (e.g. deadlines, notifications of defects, declarations of withdrawal) must be made in writing in order to be effective.
7. References to statutory provisions within these T&C are only for clarification purposes. Even without such a clarification, the statutory provisions apply unless they are directly changed or expressly excluded in these T&C.
8. The provider of the online shop is and the Customer's contractual partner is:
  
  Caseking GmbH
  Gaußstr. 1
  10589 Berlin
  Germany
  
  phone: +49 (0) 30 837995-00
  email: [email protected]
  
  CEO: Philipp Rossner
  Registered at: district court Charlottenburg Berlin
  Commercial register number: HRB 157289 B
  VAT ID: DE295295432
  WEEE number: DE61918240
Contract Conclusion
1. Unless otherwise indicated, all of Caseking's offers and their presentation of goods in the online shop are subject to change and non-binding. This also applies if Caseking has provided the Customer with catalogues, product descriptions or other documents - also in electronic form.
2. By clicking the button "Order now" or by placing an order via telephone or via other tools of communication (e.g. written letter, email, MS Teams, fax etc.) the Customer is making a binding offer to conclude a purchase contract for the goods and services contained in the order at the conditions communicated within the order process. Unless otherwise stated in the order, Caseking is entitled to accept the contract offer within 14 days upon the receipt of the Customer's order.
3. After receipt of the Customer's order, Caseking will send the Customer an email confirming receipt of the order and listing its details. The receipt of this email confirmation does neither constitute an acceptance of the offer nor a contract conclusion.
4. The offer is accepted and the contract is concluded, either when Caseking dispatches the goods or by means of Caseking's separate declaration of acceptance via email or in another text form.
Assignability
1. Caseking is entitled to assign its contractual rights and obligations to third parties at its sole discretion.
2. The assignment of claims for damages, defects or warranty claims by the customer against Caseking is excluded.
Contract Language and Storing of the Contracts
1. The contract can be concluded either in German or in English.
2. The contract's text (Customer's order) is saved by us. However, this text is not accessible to the Customer. Therefore, the Customer has the option to archive the contract in accordance with the following provisions. Additionally, the Customer's order history is saved and accessible for the Customer via his Customer account.
3. The Customer can view the current version of these T&C on Caseking's website at any time. The Customer can also print or save the T&C, e.g. by using the usual functions within the browser (usually via the path "File" -> "Print" or "Save as").
4. The Customer can also print or save the summarized data of his order on the last page of the order process within the online shop, or the Customer waits for the order and contract confirmation, which Caseking will send to the Customer via email after the completion of the order process. This email contains the data of the Customer's order and these T&C. It can be printed or saved by the Customer.
Registration; Customer Account
1. The Customer can create a Customer account. The Customer account is company related. Only the Customer account holder is authorized to make purchases, change data or inquire about the account. Only one Customer account may be opened per Customer.
2. The Customer is only permitted to change the name in the Customer account in the event of an official name or address change of the respective business and after providing Caseking sufficient evidence for it.
3. Caseking is not obliged to accept registrations or to accept orders from registered Customers.
4. After the completion of the registration process, Caseking immediately sends the Customer an email with the specified Customer information to the email address provided by the Customer.
5. The Customer must ensure that the email account specified by him can receive email messages from Caseking. Customer must ensure that the email account is not subject to automatic forwarding, shutdown, spam filters or overfilling. The Customer has to secure his Customer password against misuse by third parties and is not allowed to pass on the login details.
6. Customers can find information regarding the handling of Customer data in context with Data Privacy on the website www.caseking.de.

Prices and Payments

Unless otherwise agreed, our current prices at the time of the order apply, ex warehouse, plus any applicable statutory sales tax. Under no circumstances will Caseking assume the costs of a money transaction.
The due date for the payment of the purchase price is determined by the payment term of the respective order.
Caseking reserves the right to request an appropriate price adjustment if, after the conclusion of the contract, purchase costs increase as a result of a price increase by suppliers or due to exchange rate fluctuations. Such a price increase will only take effect if Customer has agreed to the request. If the Customer does not give consent within 7 business days, Caseking is entitled to withdraw from the contract.

The Customer bears the transportation costs for shipping and delivery from the warehouse. If the transportation company is commissioned via Caseking, the maximum insured value is based on the carrier's info, and damage must be reported within 7 days:

Transportation Company	Max. Insured Value of Goods
UPS	510€ per shipment
DHL	500€ per package
other carriers	8.33 SDR per kg of the gross weight

For any values of goods above the maximum insured values, the Customer bears the risk and costs for additional insurance protection.

Any customs duties, fees, taxes and other public charges are borne by the Customer.
Any interest rate occurring during a period of default shall be calculated at the applicable statutory default interest rate. Caseking reserves the right to claim further damage caused by default.
The Customer is only entitled to set-off rights or retention rights insofar as his claim has been legally decided or is undisputed. In the event of defects in the delivery, the provisions of section 12 remain unaffected.
If it becomes apparent that our claim to the purchase price is endangered by the Customer's inability to pay (e.g. insolvency), Caseking is entitled to refuse delivery and withdraw from the contract.
If necessary, invoices, credit notes and other documents relevant for processing will be sent exclusively in digital form to the email address provided by the Customer.

Delivery, Place of Performance, Transfer of Risk, Notification of Damage and Default in Acceptance
1. The goods offered on www.caseking.de are mostly kept in stock. For larger orders availability should be clarified with Customer service.
2. Goods specified as "in stock" will be dispatched within the next three business days following the order (Monday to Friday). If specified as "available from" or "incoming", the goods will be shipped as soon as they are available. If an order contains goods with different availabilities, shipping takes place when all goods are available together.
3. The place of performance is Caseking's warehouse in Berlin. At request and expense of Customer, goods will be sent to a different destination. Caseking is entitled to determine the type of shipment unless otherwise agreed.
4. The risk of accidental loss and deterioration is transferred to the Customer when the goods are handed over. In the case of shipping, this transfer occurs when the goods are handed over to the transportation company or carrier.
5. If delivered goods show recognizable damage or shortages, the Customer must note this in writing on the delivery receipt upon delivery (notification of damage in accordance with § 438 HGB). Under no circumstances is the Customer entitled to refuse to accept the goods.
6. If the Customer is in default of acceptance, Caseking is entitled to demand compensation for resulting damage, including storage costs. Goods remaining in the warehouse will be charged with a storage fee of 1.50 EUR per day from the 15th day. On the 180th day, the goods become Caseking's property without replacement.
Default in Delivery
1. Default in delivery is determined by statutory provisions. A reminder from the Customer is required for the occurrence of default.
2. Delivery for prepayment orders only takes place after full payment. Caseking will not reserve the ordered goods as long as the prepayment has not been received.
3. The delivery time can be extended due to force majeure (strikes, official interventions, energy shortages, etc.). The Customer will be informed immediately of the beginning and end of such circumstances.
4. If Caseking is unable to deliver through no fault of its own (e.g., supplier failure despite a congruent covering transaction), Caseking is entitled to withdraw from the contract. Payments already made by the Customer will be refunded immediately.
Reservation of Ownership
1. The goods delivered shall remain the property of Caseking until full payment of all claims arising from the business relationship has been received.
2. The customer is obliged to treat the goods with due care. The customer must notify Caseking without undue delay in writing if the delivered goods are seized or otherwise subject to third-party intervention.
3. The customer is entitled to resell the goods subject to retention of title in the ordinary course of business. Resulting claims are assigned by the customer to Caseking in advance. The customer remains authorized to collect claims unless Caseking revokes this due to payment default or insolvency.
4. The processing or transformation of the goods by the customer shall always be carried out in the name of and on behalf of Caseking. If processed with items not belonging to Caseking, Caseking acquires co-ownership in proportion to the invoice value.
5. If a current account relationship exists, the retention of title also serves as security for the balance claims.
6. Caseking undertakes to release securities at the customer's request if their value exceeds the claims to be secured by more than 20%.
Export Control and Sanctions Compliance
1. The Parties acknowledge that the goods supplied by Caseking may be subject to export control and trade restrictions. Certain goods and related technologies may require export licenses under applicable national and international laws.
2. The Customer undertakes to comply with all applicable export control and sanctions laws (Germany, EU, USA). The Customer shall not supply or export the goods to sanctioned persons or territories unless required authorizations have been duly obtained.
3. Performance of the contract is subject to the condition that no obstacles arise due to export/import control regulations. Caseking only bears the risk of subsequent prohibitions if they were reasonably foreseeable at the time of conclusion.
4. If there are reasonable grounds to suspect a violation, Caseking is entitled to withhold delivery. Any violation of these obligations constitutes a material breach and entitles Caseking to terminate the contract immediately.
5. The Customer shall indemnify Caseking against all damages, fines, and costs arising out of a culpable breach of these obligations.
Terms of Use for Third Party Software Products
1. If third-party software products are obtained, the license conditions of those manufacturers apply. The license agreement is concluded directly between the manufacturer and the Customer. Valid terms will be made available upon request.
Statutory Warranty for Defects (Warranty)
1. Statutory provisions apply unless otherwise specified. Special statutory provisions for final delivery to a consumer remain unaffected.
2. The quality of the goods is based on the product descriptions in the agreement. Caseking is not liable for public statements or advertising by the manufacturer or third parties.
3. Images in the online shop are only sample photos for illustration. Technical descriptions of the items are decisive.
4. Blemishes (pixel defects, coil whine, color deviations) are not material defects if they range within manufacturer tolerances.
5. The Customer is obliged to back up data on devices before returning them. Caseking is not responsible for loss of data on returned devices.
6. Warranty claims require compliance with statutory inspection and notification obligations (§§ 377, 381 HGB). Notification is immediate if received within two weeks.
7. Obvious defects must be notified in writing within seven days of delivery. If the Customer fails to properly report defects, liability is excluded unless Caseking acted with gross negligence.
8. If the item is defective, Caseking can choose between subsequent improvement or replacement delivery.
9. Caseking is entitled to make warranty service dependent on the Customer paying the due purchase price. The Customer may withhold a part reasonable in relation to the defect.
10. Customer must give Caseking the necessary time and opportunity for warranty service and hand over the defective goods for inspection.
11. Customer (Reseller) bears the expenses (transport, labor, material) for warranty services. If a complaint proves unfounded, Caseking may request reimbursement of costs.
12. If warranty services fail or a set deadline expires, the Customer can withdraw from the agreement or reduce the price. Withdrawal is excluded for minor defects.
13. No warranty is given for damages caused by improper use, natural wear and tear, negligent damage, or improper repair work by the Customer or third parties.
Liability
1. Caseking is liable for intentional or grossly negligent behavior, personal injury, and damage under the Product Liability Act.
2. Liability for slight negligence in essential contractual obligations is limited to typically foreseeable damage.
3. Liability for loss of data due to slight negligence is limited to the typical restoration effort assuming regular backups.
4. Liability for delay damage through slight negligence is limited to 5% of the total contract value.
5. Caseking is only liable for consequential damage for products it imported itself where no national representation exists. Caseking is not liable for errors in advice or product descriptions.
6. All limitations apply also to Caseking's employees and agents. Liability is excluded in all other cases.
Statute of Limitations
1. The limitation period for claims from material and legal defects is one year from the transfer of risk.
2. The limitation of the product liability law remains unaffected. Statutory periods apply to any other claims for damages.
Exclusion of Liability for Hyperlinks
1. Caseking has no influence on the content of linked websites and accepts no liability. If Caseking becomes aware of illegal content, links will be deleted.
Data Security
1. Personal data is needed for processing the order. Caseking engages third parties for tasks like parcel delivery, marketing, and payment processing. They have access to data needed for their tasks but may not use it for other purposes.
2. Caseking treats data confidentially. Secure Socket Layer (SSL) is used to protect online payment transactions. Caseking's data protection declaration is available at www.caseking.de/data-privacy.
Applicable Law and Place of Jurisdiction
1. German law applies to all agreements. The UN Sales Convention (CISG) is expressly excluded.
2. The exclusive place of jurisdiction is Caseking's registered office for all commercial Customers.